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If you lead or handle a team of people, it is extremely important to think about the advantages of conflict resolution training even for staff. This will have implications on overall employee motivation and trust in management that will improve business culture and overall employee engagement. Such training helps managers build better relationships with the people who make the company valuable, allowing them to get on with the tasks that are required of them.
There are numerous situations where staff may be expected to make difficult decisions, such as dealing with conflicts involving other colleagues, customers, suppliers, and other key players at work. These can result in tension and ill feelings developing and can quickly escalate into a situation where people are afraid to speak up, to disagree, or to suggest solutions. Managers need to know how to deal effectively with these situations, not only to maintain productivity, but also to ensure the highest levels of employee engagement. In fact, a study of successful businesses found that the leaders and managers who used the most effective conflict management techniques were actually the ones with the highest levels of engagement levels.
There are many approaches to conflict management training. Some training focuses on simply identifying and addressing the problem. Some teaches staff how to compromise with others, how to negotiate better, and when to get angry and when to calm down. Others teach staff how to deal with other people's attitudes, expectations, and behaviors. There are also a number of courses that help staff members deal with the impact of conflict on their emotions, health and wellbeing.
One such course, taught by Enterprise Solutions International (ESI), involves creating a mindset that will enable employees to manage conflicts in the workplace. Employees are taught how to avoid the counterproductive conflict actions such as gossiping, name-calling, complaining, and trying to justify an argument or dispute. The ESI conflict management system is then put into practice, with its goal of creating a workplace where people work together effectively instead of competing for status, position, or benefits. This course is designed for people already working within the business, and for those who would like to progress within the organization.
A conflict management training course can be given in a classroom, online, or through workshops and seminars. ESIC offers a total approach to conflict resolution. It addresses the negative aspects of gossipy and competitive behavior, as well as other negative behaviors that can lead to employees feeling resentment towards their co-workers. It also examines the role that relationships play in conflict resolution. It gives students the ability to think creatively and strategically to find a solution to any kind of conflict.
A similar program offered by ESIC is called Conflict Resolution: Creating a Better Workplace. The basic premise of this curriculum is to teach employees how to professionally resolve conflicts in the workplace. The goal of this program is to make it easier for people to make positive decisions in a democratic environment. In addition, the program focuses on the importance of respecting other people's rights and privacy. The conflict management training is given by an instructor who has given seminars on other topics, such as organizational leadership, conflict resolution, and negotiating.
An alternative option to ESIC is the Conflict Resolution Institute. This program looks at the conflict from a global perspective and examines all of the issues involved in conflict around the world. Students in this program are taught how to develop and implement successful conflict management strategies that are relevant to each unique situation. The conflict management training usually involves one to two week courses given at a university.
Both of these programs provide valuable conflict management training for employees who wish to understand how to deal with conflict in the workplace. The classes are designed so that employees learn to interact positively with each other and are able to make wise decisions. The classes also give students skills they can use in their personal lives, such as communication and negotiation. Therefore, both of these programs can be very useful for those who wish to be involved in the business world but don't have a lot of experience in this field.