Jasper Colin
The Dark Side of Friction-Free Retail
Friction-free retail, with its self-checkout and cashierless systems, promised a utopia of streamlined shopping and reduced costs. But as the shine wears off, a less rosy picture emerges, painted in shades of rising theft and fraudulent returns. Let's peel back the layers and see why. Dive into the insights.
https://www.jaspercolin.com/insights/infographics/friction-free-retail-is-not-frictionless-after-all