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Technology 242 views Sep 13, 2018
Verify and Troubleshoot QuickBooks Desktop and Internet Explore

Information is taken from:


QuickBooks Online no longer supports Internet Explorer TLS (Transport Layer Security) setting of TLS 1.0 or TLS 1.1. It now requires an Internet Explorer setting of TLS 1.2. This will impact your access to QuickBooks Online only if you access it via Internet Explorer. If you are using other browsers like Google Chrome, this does not apply to you (unless you are trying to export your QuickBooks Desktop data to QuickBooks Online, since QuickBooks Desktop uses Internet Explorer inside the product).



You are having difficulty updating payroll or performing tasks that require:

  • Internet Explorer settings to be changed
  • Internet Explorer to be repaired


Expected Outcome

You will be able to connect to the Internet with QuickBooks.



  • Your computer can connect to the Internet outside of QuickBooks.
  • You are using a supported version of Internet Explorer




  • Before troubleshooting, you may want to try the task on another computer to see if it is successful and verify your network (if any) is compatible with QuickBooks.
  • Make sure you update to the latest version of Internet Explorer, IE 11, if you are using Internet Explorer 10 or or versions older.


Verify Internet Explorer Settings:

  1. Make Internet Explorer the default browser.
  2. Verify that your computer date and time is correct.
  3. Check the Cipher Strength.
  4. Update Settings by selecting Tools and then Internet Options.


Troubleshoot in QuickBooks Desktop:

  1. Verify your subscription is active.
  2. Reset the QuickBooks Desktop update.
  3. Verify the payroll service key is accurate.
  4. Restart your computer.
  5. End the Qbwebconnector.exe file in the Task Manager.


If the above steps do not resolve your issue, you may want to:

  • Repair Internet Explorer.
  • Configure your firewall, anti-virus or other third-party programs.
  • Bypass the router (plug the internet connection directly into computer).
  • Reset the router (by unplugging power cord, waiting a few seconds, and plugging power back in).


I hope that this article has helped you to resolve QuickBooks Desktop and Internet Explorer settings. In case you want to consult with an accounting expert you may contact us at 1(800)880-6389. We are Pro Accountant Advisor and are in this industry since from last 6 years.