IVR Payments provide an inbound payment acceptance solution for organizations and businesses in which customers call into a dedicated phone number and connect to an automated system that interacts with the callers via touch tone or voice prompts, allowing them to remit invoice or billing amounts due without the need for human interaction from the merchant organization side.
Interactive Voice Response Payments never takes time off; always working for your organization, 24 hours a day, 7 days a week and 365 days a year. IVR transactions enable your business to streamline operations and offer more customer IVR Pay options.
Agile Payments PCI Compliant IVR solution can be configured for stand-alone, dedicated toll free numbers or a number that can be routed to from a prompt within your organization’s phone tree prompts. Payments are captured by touch tone and payment modalities possible are credit card and eCheck (ACH payments). After a caller chooses either credit card or eCheck, they are prompted to enter card data or bank account routing and account number data.
Your company can accept Interactive Voice Response (IVR) payments using a customizable IVR platform to suit your specific needs. When callers are connected with the IVR Payment system, they can be presented with pre-recorded scripts or custom scripts, depending on the organization’s requirements. There are currently more than 20 languages to choose from and enable for callers who speak different languages, should the organization have the need. IVR Payment Software can be configured to meet all of your self service payment needs.
IVR Payment Systems enables billers to collect payments from customers by uploading bill definition files that describe bill information. Billers direct their customers to a phone number specific to your organization. Customers are prompted to enter information that locates their bill, whereby the customer subsequently makes payment. Daily reporting is provided showing all payment activity. You may offer PCI compliant IVR Credit Card Payments and in addition, we provide IVR ACH debit payments capability, a less expensive alternative to credit card payments.
The IVR payment system is available in three tiers of service; Basic, Standard and Custom. Languages available as part of all packages include English and Spanish as standard. Other languages are available for an additional fee.
The PCI compliant IVR Gateway system resides in a processing environment that is hosted on redundant tier one, geographically diverse data centers. In addition IVR Tokenization is employed so that full payment data is never exposed. Using a PCI compliant IVR Billing Gateway is a must for ensuring customer data stays protected.
An IVR Phone Payment system can make it easy for your customers to make payments and eliminate loads of man hours accepting payments over the phone using traditional methods. Some of the benefits of IVR Payments:
With the Agile Payments interactive voice response (IVR) system, customer service time spent answering phone calls and entering transaction manually can be eliminated. Customers no longer have to wait on hold waiting for a customer service rep to answer, improving timely payments and providing better customer satisfaction.